Procedure

How to make an allegation/file a complaint?

What is it?

  • It’s a service provided by a third party called Ethics Global, specialized in complaints management in an easy, safe, and confidential way. Also, you can do it anonymously or by providing your personal information.

Who to contact?

  • Your inmmediate supervisor
  • Any member of the management
  • Human Resources Department
  • Ethics Committee
  • McKinley Ethics Line

How?

  • Through our toll free number 855 2451 355
  • Whatsapp: (52) (155) 65385504
  • By online assistance
  • By email:ethics@biopappel.com
  • By EthicsGlobal mobile App

How does it work?

Toll-free number 855 2451 355

  • The complainant calls our toll-free number and connects with an advisor who will listen while making a series of relevant questions
  • The complainant should have all the information concerning the case on hand and any proof material you may have while answering the following questions: Who? When? Where? How?
  • The advisor will then give some alternatives for the delivery information or evidence
  • The advisor provides a report number to track the status of the report

Online assistance


  • The complainant enters the site and fills out a questionnaire.

  • Or selects the live web chat and follows the steps.

  • In both cases, the Dynamic Internet Assistant will lead you by the hand while making relevant questions related to the provided information.

  • The complainant should try to have all the information related to the case while answering the following questions: Who? When? Where? How?

  • The system provides a report number to track the status of the report.


Monitoring


By providing the report number, you can:


  • Add additional information.

  • Attach new evidence or proofs.

  • Track the status of the investigation.

  • Know about the conclusion and corrective measures.

  • Inform any relapses on the allegation/complaint.


Questions and Solutions

Will there be any retaliation for making an allegation?

The Ethics Line guarantees anonymity to the complainant when making an allegation through any means available. Fear is understandable, especially when the situation being alleged becomes even more severe and closer in proximity. But the purpose of our interference is to guarantee the complainant that there is nothing to fear and that they will not be forced to give us any information they do not desire to offer.

How can I track a report I have filed?

When you make a report, you will receive a tracking code. You will need this information to follow the status, receive an answer to your question or verify the conclusion. We ask you to wait at least 5 or 6 labor days to follow up. Get in contact again with the hotline support to:


  • Verify if additional information is needed

  • Provide new information related to your complaint.

  • Review updates or resolution.

  • Know the corrective measures when the investigation is completed.

After making a complaint, will I be informed of its resolution?

The company will only indicate the status of the investigation to the complainant. The content and the result of the investigation are confidential, so in those terms, the company reserves the right to provide or not the outcome to the complainants.

What kind of information is required to use the Ethics Line?

The Ethics Line can be used to submit an allegation or to monitor a previous complaint. When you submit a complaint, you will be asked to facilitate information regarding the incident in the most detailed manner.

To perform a better investigation, it is of utmost importance you to:


  • Provide complete names and job positions of those involved

  • Give out the names of those who know of the incident (Witnesses)

  • Describe the place and time of the incident

  • If possible, get a hand of elements that might serve as evidence

  • Write a brief essay explaining how the incidents occurred in detail

Will there be any retaliation for making an allegation?

The Ethics Line guarantees anonymity to the complainant when making an allegation through any means available. Fear is understandable, especially when the situation being alleged becomes even more severe and closer in proximity. But the purpose of our interference is to guarantee the complainant that there is nothing to fear and that they will not be forced to give us any information they do not desire to offer.

How can I track a report I have filed?

When you make a report, you will receive a tracking code. You will need this information to follow the status, receive an answer to your question or verify the conclusion. We ask you to wait at least 5 or 6 labor days to follow up. Get in contact again with the hotline support to:

  • Verify if additional information is needed

  • Provide new information related to your complaint

  • Review updates or resolution

  • Know the corrective measures when the investigation is completed

After making a complaint, will I be informed of its resolution?

The company will only indicate the status of the investigation to the complainant. The content and the result of the investigation are confidential, so in those terms, the company reserves the right to provide or not the outcome to the complainants.

What kind of information is required to use the Ethics Line?

The Ethics Line can be used to submit an allegation or to monitor a previous complaint. When you submit a complaint, you will be asked to facilitate information regarding the incident in the most detailed manner. To perform a better investigation, it is of utmost importance you to:

  • Provide complete names and job positions of those involved

  • Give out the names of those who know of the incident (Witnesses)

  • Describe the place and time of the incident

  • If possible, get a hand of elements that might serve as evidence

  • Write a brief essay explaining how the incidents occurred in detail

How much time will it take to solve a complaint?

EthicsGlobal sends the information to the Ethics Committee or the corresponding Ethics Officer within 24 hours after the complaint is submitted. The company will be the one to determine the time needed for investigation purposes and resolution.

When should I use the Ethics Line?

When you know, when informed, or when you are involved in a situation where it does not conflict with the company's Code of Ethics. In addition, when there are concerns and ethical or fulfillment issues, you'd prefer a third party to take over and manage instead of treating the situation directly or with another coworker. The decision is entirely voluntary when using the Ethics Line.

What happens if I want to provide more information after the complaint submitted?

At any given moment, a complainant can access the report line to supply new information or inform of any recidivism for that matter. With the tracking code in hand, the newly gathered data could be incorporated whenever you want if the investigation remains ongoing.

Why file a complaint?

Because internal crimes or offenses gravely affect the company's heritage and thus hamper the employees sooner or later. For example, a single fraud might cause casualties that force the company to reduce its number of employees, salaries, or other benefits. In most severe cases, these types of crimes have led entire companies into bankruptcy.

Helping to avoid non-ethical behaviors is, essentially, to protect the security of your job and those of your colleagues.

It also improves working environments while reporting behaviors of those who intrude against the integrity and well-being of all organization members.

What benefits provide the Ethics Line?

It develops and strengthens an ethics culture, improves working environments, and fosters irregular conduct reports through safe, viable, factual, and independent methods. It is an effective and exemplary service delivery, the prime target for those who use this system.


What can be reported?

  • Fraud
  • Robbery
  • Corruption
  • Bribery
  • Confilct of interests between the clients, suppliers or colleagues
  • Authority abuse
  • Counterfeit seles, operations and payments
  • Deceiving an auditor or a supervisor
  • Retrieve information from the company
  • Harassment
  • Intimidation or extortion
  • Conducts against the Code of Ethics
  • Damaging a person’s reputation
  • Bullying
  • Excessive use of work time for personal matters
  • Hire, compensate or promote a person due to personal relationships
  • Un-authorized sales
  • Document alteration
  • Purchases or acquisition of products and/or services in detriment of the company or due to personal relationships
  • Use of the company’s confidential information for personal benefits
  • Disclose confidential information to the detriment of the interests and prestige of the company
  • Excessive bureaucracy in detriment of productivity
  • Bottlenecks
  • Consume, possess, distribute or sell any illegal drugs
  • Drinking alcohol or doing drugs within the company or during working hours
  • Get to work under the influences of drugs or alcohol
  • Any situation that endangers the safety or health of employees, visitors, or the general public
  • Disobeying or failing to comply the company's safety standards
  • Any situation that harms or threatens the working environment